Frequently Asked Questions

Click on Audio Walks on the left of the website and all the available cities/walks will appear. Scroll down until you see a city or walk that interests you. Then click on the name of the walk. Details about the walk will appear. If you want to buy it, click on the BUY NOW button and you will be taken to the payment section of the site.

All walks are available as an MP3 download. In addition some of the walks are also available on CD, preloaded on MP3 players and as accompanied walks. CD's will be despatched by post and MP3 players are available by post and from selected retailers (see individual walk for details)  

All our walks are in MP3 format.

In addition some of the walks are also available on CD, preloaded on MP3 players and as accompanied walks. CD's will be despatched by post and MP3 players are available by post and from selected retailers (see individual walk for details) 

The time it takes will depend on the speed of your internet connection. However, it will typically take about 4 or 5 minutes. However if you are on a standard telephone line (56K) it will take much longer than this.

You could try using your PC's search facility (type in the name of the walk). Or, if you can't find it, you can download it again from the download area in My Account (so long as you do this within the time limit for the downloads).
Macs often download automatically to the desktop. Have a look there.

Before transferring the walk to your MP3 player, you will need to unzip/extract the walk from the zipped folder in which it was downloaded. Most recent computers come with pre-installed software to unzip files and to extract their contents. Macs seem to automatically unzip files when they download them. If you have an older computer or operating system and don't have software for unzipping/extracting, downloadable software is available on the internet, and this is often free: try searching on winzip in www.google.com. Or free software is available from Stuffit...
Click here to get NEW StuffIt Expander 10.0 Mac  
Click Here to Get Expander Windows  

As an example, this is how extracting works for us using Windows XP on a PC:

• Right click on the zipped folder which you have downloaded
• Go to and click on "Extract all..."
• The Extraction Wizard will then open. Click on "Next"
• Choose where you want the walk folder extracted to and then click "Next"
• Remember where you have extracted the walk folder to and then click "Finish"
• It is the contents of this unzipped/extracted folder that you will transfer to your MP3 player

How you do this will depend on your computer, its operating system and on what MP3 player you have. However, it is normally quite simple and should only take a few minutes. If you have any difficulty, it is worth having a look at the instructions and/or help provided by your MP3 player manufacturer. We show below the typical steps using a PC with Windows XP for some common MP3 players (This is how it worked on our kit! Yours might be different!). NB. You will always first need to have unzipped/extracted the walk folder from the zipped file in which it was downloaded.

iPod

• Open your iTunes software
• Go to "File"
• Go to "Add folder to library"
• Browse to the unzipped walk folder (it will be the name of the walk, unless you have changed it)
• Click OK to add it to your iTunes Library
• Then just transfer the Library to your iPod as usual

• Open your CONNECT player (these instructions relate to Version 1.0)
• Go to "File"
• Go to "Import directory..."
• Browse to the walk folder on your PC and click "OK"
• Plug in your Sony Walkman to your PC and transfer the walk tracks to your Sony Walkman (following your usual procedure or following the instructions provided).

• Open your Zen MicroPhoto Media Explorer
• Click "Import Media" (your MP3 player will need to be connected to your PC)
• Select the unzipped walk folder (it will be the name of the walk, unless you have changed it)
• Add the folder to "Files to be imported"
• Click "Continue"
• Check the Method of Tagging is "Use existing tag information"
• Click "Continue"

Some walks are available on audio CD by post. See individual walks for details. 

If you don't find the walk you want available on CD please contact us, we are adding new walks on CD all the time based on customer demand.

Alternatively the download file is in an MP3 format. It is possible to burn the file onto a CD. However you will need to check that your portable CD player will play MP3 format (it might indicate this on the case or in the original instructions), older players may not be compatible with MP3 formats.

If you have a utility on your PC you may be able to convert the file from an MP3 to an audio (compatible) format.

Go to the walk on the Cities in Sound website and click on the Free Map Download button. Then save the file to your computer and print it

Look at the walk's page on our website.

Or check the free map on the walk page.

Or listen to track 03 on the walk (it is usually Track 3, if this doesn't give you the information you need, listen to all of the first three tracks).

This site has been optimised for Safari.

You will find toilets marked on the maps as WC.

LONDON

In addition in central London (Westminster) there is a service called SATLAV. This enables you to find the nearest public toilet.

To use the service just text TOILET to 80097 You will then receive a return text confirming the nearest public toilet in Westminster.